Privacy Policy

Last updated: March 2026

BZ Services (“we”, “us”, or “our”) operates the website bzservices.uk. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or place an order with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal data is:

BZ Services
Unit 9, Maybells, Commercial Estate, Ripple Road, Barking, Essex, London, IG11 0TP
Email: info@bzservices.uk
Phone: 020 3930 0545

2. Information We Collect

We may collect and process the following personal data:

Information you provide to us: Your name, billing and delivery address, email address, phone number, and payment details when you place an order or create an account.

Information collected automatically: Your IP address, browser type and version, operating system, referral source, pages visited, duration of visits, and browsing patterns. We collect this data through cookies and similar technologies.

Transaction data: Details of products you have purchased from us, including order history and payment records.

3. How We Use Your Information

We use your personal data for the following purposes:

To fulfil orders: Processing and delivering your purchases, managing payments, and communicating with you about your orders.

To manage your account: If you create an account, we use your data to maintain it and provide you with access to your order history.

To improve our website: Analysing how visitors use our site so we can enhance the shopping experience.

To communicate with you: Sending order confirmations, delivery updates, and responding to your enquiries. With your consent, we may also send you marketing communications about products and offers.

To comply with legal obligations: Including tax, accounting, and regulatory requirements.

4. Lawful Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

Contract: Processing is necessary to fulfil our contract with you when you place an order (Article 6(1)(b)).

Legitimate interests: We may process your data where it is in our legitimate business interests, such as improving our services and preventing fraud (Article 6(1)(f)).

Consent: Where you have given us consent to send you marketing communications (Article 6(1)(a)). You may withdraw your consent at any time.

Legal obligation: Where processing is required to comply with UK law (Article 6(1)(c)).

5. Sharing Your Data

We may share your personal data with the following categories of third parties:

Delivery and logistics partners: To fulfil and deliver your orders.

Payment processors: To securely process your transactions. We do not store your full payment card details on our servers.

Website hosting and IT service providers: Who help us operate and maintain our website.

Professional advisers: Including accountants and legal advisers, where necessary.

Law enforcement or regulatory bodies: Where we are required to do so by law.

We do not sell your personal data to any third party.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order and transaction records are retained for a minimum of six years to comply with UK tax and accounting obligations. If you have an account with us, your data is retained for as long as the account remains active. You may request deletion of your account at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

8. Cookies

Our website uses cookies to enhance your browsing experience, remember items in your shopping basket, and analyse website traffic. You can manage your cookie preferences through your browser settings. Essential cookies that are necessary for the website to function cannot be disabled. For more details, please refer to our Cookie Policy.

9. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may request that we correct any inaccurate or incomplete data.

Right to erasure: You may request that we delete your personal data, subject to any legal obligations we have to retain it.

Right to restrict processing: You may request that we limit how we use your data in certain circumstances.

Right to data portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

Right to object: You may object to our processing of your data based on legitimate interests or for direct marketing purposes.

Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at info@bzservices.uk. We will respond to your request within one month.

10. International Transfers

We primarily store and process your data within the United Kingdom. If any data is transferred outside the UK, we ensure that appropriate safeguards are in place in accordance with UK data protection law.

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: ico.org.uk
Phone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

BZ Services
Unit 9, Maybells, Commercial Estate, Ripple Road, Barking, Essex, London, IG11 0TP
Email: info@bzservices.uk
Phone: 020 3930 0545